- Mobile units available today — all Durban areas
- 22 Years Experience
- 6-Month Guarantee
- Certified Technicians
- No Call Out Fee if Work Done
BOOK REPAIR NOW!!
When an appliance breaks down in your Durban home or business it is never at a convenient time. The fridge stops cooling on a Friday evening with a full load of groceries inside. The washing machine floods the laundry room on a school morning. The geyser element blows before work. The cold room goes down on the busiest weekend of the month. Whatever the appliance, whatever the fault, whatever the time — Appliance Repairs Durban has been the team Durban calls for over 22 years.
We repair every major household and commercial appliance across all Durban areas. Fridges and freezers, washing machines, stoves, gas stoves, geysers, dishwashers, air conditioners, and cold rooms — our certified technicians are trained, experienced and equipped to handle every fault on every major brand available in South Africa. From a simple element replacement in a Westville home to an emergency cold room repair for a Durban CBD restaurant, we bring the same level of expertise, professionalism and urgency to every single job.
What makes our appliance repair service different from every other company in Durban is not just what we fix — it is how we fix it. Our fully-equipped mobile units are already on the road across Durban every day, stocked with the most common parts for all major brands. This means when our certified technician arrives at your door in Umhlanga, Chatsworth, Pinetown, Morningside, Bluff or anywhere across the Durban metro — there is a very strong chance your appliance is repaired before they leave. No second visits waiting for parts. No days without a working appliance. One call, one visit, problem solved.
Every appliance repair we complete comes with complete pricing transparency and a 6-month workmanship guarantee. You will always receive a full written quote before any work begins and you will never pay a cent more than what you approved. Our technicians use genuine OEM parts and high-quality approved replacements on every job. We do not cut corners, we do not inflate bills and we do not recommend repairs that are not worth doing. After 22 years of serving Durban homeowners and businesses we know that our reputation is built one honest repair at a time — and that is a standard we will never compromise.
Whether you are a homeowner in Hillcrest dealing with a broken washing machine, a restaurant owner in Durban CBD with a cold room emergency, a family in Chatsworth without hot water or a business in Umhlanga with an aircon that stopped cooling — we are the appliance repair specialists Durban has trusted since 2003. Browse our full range of appliance repair services below, or contact us right now on WhatsApp or phone and we will have a certified technician with you today.
Read What Clients Say about Our Appliance Repairs
“My fridge suddenly stopped cooling and I was worried about losing all my groceries. I called Appliance Repairs Pretoria in the morning and they arrived the same day. The technician explained the issue clearly and repaired it on the spot. Very professional and efficient service.”
“Our washing machine wouldn’t spin and was making a loud noise. ARP diagnosed worn drum bearings and fixed it properly. I appreciated the transparent quote before the repair. The technician was knowledgeable and respectful. Definitely recommended.”
“I had a gas stove that wouldn’t ignite properly. Appliance Repairs Pretoria sent a gas-certified technician who tested everything for safety before repairing it. I felt confident knowing it was done professionally and safely.”
“Our restaurant’s display chiller stopped maintaining temperature. ARP responded quickly and fixed the cooling system the same day. Their understanding of commercial refrigeration really saved us from potential stock losses.”
Our Appliance Repair Services in Durban
Certified technicians · Mobile units across Durban · Same-day service · 6-month guarantee · All major brands
- Fridge Repairs Durban
Is your fridge not cooling, leaking, freezing everything or making unusual noises? A broken fridge is an urgent problem — every hour it is not working your food is at risk. Our certified technicians repair all fridge faults across all Durban areas including compressor failures, thermostat faults, cooling system breakdowns, ice maker problems, door seal failures and electrical faults. Most fridge repairs completed same day.
Common faults we fix: • Fridge not cooling • Leaking water inside or underneath • Freezing everything including fresh food • Loud or unusual noise • Compressor not running • Excessive ice build-up • Door seal broken or not closing properly • Fridge not switching on • Ice maker not working • Temperature fluctuating
Repairs from R450 · Same-day service available
Learn More About Fridge Repairs Durban →
2.Freezer Repairs Durban
A freezer breakdown means hundreds of rands of food at risk within hours. We repair all freezer types across Durban including chest freezers, upright freezers and deep freezers. Whether your freezer has stopped freezing, is icing up excessively, running constantly or leaking — our mobile units carry the parts to fix most freezer faults on the same day across all Durban areas.
Common faults we fix:
• Freezer not freezing • Excessive ice build-up • Running non-stop without cooling • Leaking water • Unusual noise • Temperature fluctuating • Lid or door seal failure • Freezer not switching on
Repairs from R450 · Same-day service available
Learn More About Freezer Repairs Durban →
- Washing Machine Repairs Durban
A washing machine full of wet clothes that will not drain or spin is one of the most stressful household breakdowns. Our technicians carry the most common washing machine parts in their mobile units and repair top loaders, front loaders and all major brands across Durban. Whether it is not draining, not spinning, leaking onto your floor or showing an error code — we fix it fast across all Durban areas.
Common faults we fix: • Not draining • Not spinning • Leaking onto the floor • Will not start • Displaying error codes • Drum not turning • Excessive vibration or noise • Door will not open • Not filling with water • Programme not completing
Repairs from R450 · Same-day service available
Learn More About Washing Machine Repairs Durban →
- Stove Repairs Durban
A broken stove disrupts your entire household — whether your electric plates have stopped heating, your oven is not reaching temperature or your grill element has blown. Our technicians repair all electric stove and oven faults across Durban including elements, thermostats, control switches, timers and oven doors. We carry common parts for all major brands in our mobile units for faster same-day repairs across all Durban areas.
Common faults we fix: • Stove plates not heating • Oven not heating or reaching temperature • Temperature too high or too low • Element burnt out • Timer or clock fault • Control knob broken or not responding • Grill not working • Oven door not closing properly • Oven light not working • Oven tripping the DB board
Repairs from R450 · Same-day service available
Learn More About Stove Repairs Durban →
- Gas Stove Repairs Durban
Gas stove faults must be taken seriously — a burner that will not ignite, a weak flame or a gas smell are not just inconveniences, they can be safety hazards. Our certified technicians are trained to handle all gas stove repairs safely and professionally across all Durban areas. We repair ignition failures, faulty thermocouples, blocked burners, regulator problems and gas valve faults. Do not attempt to repair a gas appliance yourself — call us.
Common faults we fix: • Burner not igniting • Weak or uneven flame • Gas smell from stove • Ignition clicking constantly without lighting • Burner not lighting after load shedding • Thermocouple failure • Regulator fault • Gas valve not opening or closing • Flame going out during cooking • Multiple burners not working
Repairs from R450 · Same-day service available
Learn More About Gas Stove Repairs Durban →
- Geyser Repairs Durban
Waking up to no hot water is one of the most disruptive breakdowns a Durban household can face — especially before work or school. Our technicians respond fast across all Durban areas to repair electric geysers, gas geysers and solar geysers. We replace elements, thermostats, pressure valves and full geyser units where needed. All geyser work is carried out by certified technicians in compliance with South African safety standards.
Common faults we fix: • No hot water • Water not heating to correct temperature • Geyser leaking • Geyser tripping the DB board • Element failure • Thermostat fault • Pressure valve continuously releasing • Geyser burst • Pilot light not staying on — gas geysers • Solar geyser not heating
Repairs from R550 · Same-day service available
- Dishwasher Repairs Durban
A broken dishwasher means hours of hand washing and a disrupted kitchen routine. Our technicians repair all dishwasher brands and faults across Durban — from homes in Umhlanga and Westville to commercial kitchens across Durban CBD. Whether your dishwasher is not cleaning properly, not draining, leaking, not starting or displaying a fault code — we carry parts for all major brands and complete most repairs in a single visit.
Common faults we fix: • Not cleaning dishes properly • Not draining after cycle • Leaking water onto floor • Not starting or switching on • Displaying fault or error codes • Door latch broken or not closing • Not filling with water • Spray arms blocked or broken • Cutlery basket or rack damaged • Unusual noise during cycle
Repairs from R450 · Same-day service available
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- Air Conditioning Services Durban
Durban’s heat and humidity make a properly functioning air conditioner essential. Whether your unit is not cooling, not heating, leaking water, making noise or has stopped working entirely — our certified technicians service and repair all air conditioning units across Durban. We work on split units, cassette units, ducted systems and portable air conditioners for both residential and commercial properties across all Durban areas.
Common faults we fix: • Not cooling • Not heating • Leaking water inside the room • Unit icing up • Bad or musty smell from unit • Remote control not working • Unit not switching on • Noisy operation • Tripping the DB board • Fan not running
Service from R550 · Same-day service available
Learn More About Air Conditioning Services Durban →
- Aircon Regassing Durban
If your air conditioner is blowing warm or lukewarm air the most likely cause is low refrigerant gas — and the fix is a regas. Our technicians carry refrigerant gas in their mobile units and regas all aircon makes and models across Durban on the same day you call. Low refrigerant not only reduces cooling performance — it puts strain on your compressor and can cause permanent damage if left too long. Get it regassed today.
Common signs you need a regas: • Aircon blowing warm or lukewarm air • Unit takes too long to cool the room • Ice forming on the pipes outside • Electricity bill increasing without explanation • Unit running constantly without cooling effectively • Hissing sound from the unit
Regassing from R650 · Same-day service available
Learn More About Aircon Regassing Durban →
- Cold Room Repairs Durban
A cold room breakdown is a financial emergency for any Durban business. Every hour your cold room is not running at the correct temperature your stock is at risk and your revenue is affected. We provide priority emergency cold room repairs across all Durban areas seven days a week for restaurants, supermarkets, butcheries, hotels, catering companies and cold storage facilities. Our technicians are experienced in all commercial refrigeration systems and respond with the urgency your business demands.
Common faults we fix: • Temperature not holding correctly • Compressor failure • Unit not cooling at all • Excessive ice build-up inside cold room • Door seal failure • Fan motor fault • Refrigerant leak • Complete system failure • Condenser unit not running • Temperature fluctuating above safe levels
Emergency service available · Priority commercial response · 7 days a week
Learn More About Cold Room Repairs Durban →
Not sure which service you need or whether we repair your specific appliance or brand? WhatsApp us on +27 79 976 2941 and describe the problem — we will confirm within minutes.
We repair all major brands including: • Samsung • LG • Defy • Bosch • Whirlpool • Hisense • Smeg • KIC • Siemens • AEG • Electrolux • Beko • Carrier • Daikin • York • Midea • Gree • Kelvinator
Don’t see your brand? Contact us — we most likely repair it.
Why Choose Appliance Repairs Durban
- 22 Years of Experience Repairing Durban Appliances
We have been repairing appliances in Durban since 2003 — long before most of our competitors were even established. That is 22 years of hands-on experience diagnosing and fixing every appliance fault imaginable across every suburb in the Durban metro. We understand how Durban’s coastal humidity accelerates corrosion in washing machine drums and fridge compressors. We understand how load shedding damages control boards, compressors and heating elements across every appliance type. We understand which brands fail most in KwaZulu-Natal conditions and which parts wear fastest in Durban homes. That kind of local, specific, deeply practical knowledge cannot be learned from a training manual — it is earned over 22 years of showing up in Durban homes and businesses every single day and fixing what is broken.
- Fully-Equipped Mobile Units Across All Durban Areas
This is the single biggest operational difference between us and most other appliance repair companies in Durban. Our mobile units are not just vehicles — they are fully stocked workshops on wheels. Every mobile unit carries the most common parts for all major appliance brands so that when our certified technician arrives at your home in Umhlanga, Westville, Chatsworth, Pinetown, Morningside, Bluff or anywhere across the Durban metro — the repair can begin immediately. No assessment visit followed by days waiting for parts to be ordered. No second appointment. No appliance sitting broken in your home for a week. One call, one visit, one fixed appliance — that is what our mobile units make possible every single day across Durban.
- Certified Technicians You Can Trust in Your Home
Every technician we send to your Durban home or business is formally certified, professionally trained across all major appliance brands and fully vetted. This is not a small thing. An uncertified repair can void your appliance warranty, create dangerous electrical faults, cause gas leaks or result in a fault that is significantly more expensive to fix than the original problem. When you open your door to one of our technicians you are opening it to a qualified professional with years of hands-on experience — not a general handyman who watched a few online videos. We send the same standard of technician to every job regardless of whether it is a R500 element replacement or a R5,000 commercial cold room repair.
- Transparent Pricing — No Hidden Fees, Ever
We are one of the only appliance repair companies in Durban that publishes honest pricing and operates a strict quote-first policy on every single job. Before any work begins your technician will diagnose the fault, explain what is wrong in plain language and provide a full itemised written quote covering both labour and parts. You approve every cent before we touch anything. If you are not happy with the quote you pay only the R350 call-out fee and we leave — no pressure, no obligation. We believe that a customer who understands exactly what they are paying for and why is a customer who comes back. That is why our transparent pricing policy has been a cornerstone of our business for 22 years.
- 6-Month Workmanship Guarantee on Every Repair
Every repair we complete — from the smallest element replacement to the most complex compressor job — comes with a 6-month workmanship guarantee. If the same fault returns within 6 months of our repair we come back and we fix it at no additional charge. No arguments. No fine print. No call centre runaround. We provide this guarantee in writing with every completed job so you have a clear record of your coverage. Most of our competitors in Durban offer a 3-month guarantee or none at all. We offer 6 months because we are that confident in our technicians and our parts — and because we believe you deserve that level of protection when you trust us with your appliance.
- Same-Day Service Across All Durban Areas
When your appliance breaks down you do not want to wait three days for a booking. You want someone there today. That is exactly what we deliver in most cases across all Durban areas. Our multiple mobile units operating simultaneously across Durban North, Durban South, Durban Central and Durban West mean we can respond to multiple callouts across the city on the same day without any customer waiting longer than necessary. WhatsApp or call us in the morning and in the majority of cases a certified technician will be at your door the same day — ready to diagnose, quote and fix.
- 1,600 Appliances Repaired Across Durban
Over 1,600 successful appliance repairs completed across Durban since 2003. Fridges, freezers, washing machines, stoves, gas stoves, geysers, dishwashers, air conditioners and cold rooms — repaired in homes from Ballito to Amanzimtoti, from Hillcrest to the Bluff, from Chatsworth to Umhlanga. That track record is not built on advertising. It is built on doing the job right, being honest about pricing, standing behind our work with a guarantee and treating every Durban customer the way we would want to be treated ourselves. It is the only way to stay in business in one city for 22 years.
Areas We Serve — Appliance Repairs Durban
Our fully-equipped mobile units cover every suburb across the Durban metro every day. Same-day fridge repairs, washing machine repairs, geyser repairs, stove repairs, aircon services and cold room repairs — wherever you are in Durban, we come to you. Serving Durban homeowners and businesses for 22 years.
💬 WhatsApp +27 79 976 2941 — Confirm availability in your area now
Durban North
Same-day appliance repairs across Durban North including fridge repairs, washing machine repairs, geyser repairs, aircon services and cold room repairs for homes and businesses.
• Umhlanga • Umhlanga Ridge • La Lucia • Durban North • Redhill • Mount Edgecombe • Phoenix • Newlands East • Newlands West • Verulam • Tongaat • Ballito • Salt Rock • Shakas Rock
Durban Central
Same-day appliance repairs across Durban Central including fridge repairs, geyser repairs, washing machine repairs, commercial cold room repairs and aircon services for homes, restaurants and businesses.
• Berea • Morningside • Musgrave • Glenwood • Overport • Greyville • Durban CBD • Stamford Hill • Essenwood • Sydenham • Manor Gardens • Umbilo • Sherwood • Bulwer
Durban South
Same-day appliance repairs across Durban South including fridge repairs, washing machine repairs, geyser repairs, stove repairs and aircon regassing for homes and businesses.
• Bluff • Wentworth • Merebank • Isipingo • Montclair • Malvern • Yellowwood Park • Woodlands • Rossburgh • Amanzimtoti • Illovo Beach • Warner Beach • Winkelspruit • Umkomaas
Durban West
Same-day appliance repairs across Durban West including fridge repairs, washing machine repairs, geyser repairs, gas stove repairs, aircon services and cold room repairs for homes and businesses.
• Pinetown • Westville • Hillcrest • Kloof • Gillitts • Queensburgh • Chatsworth • Shallcross • Reservoir Hills • New Germany • Waterfall • Assagay • Botha’s Hill • Winston Park • Forest Hills • Mariannhill
Surrounding KwaZulu-Natal Areas
For commercial appliance repairs, cold room repairs and industrial refrigeration we also serve Pietermaritzburg, Stanger, Scottburgh, Margate and the Hibiscus Coast. Contact us to discuss availability and call-out fees outside the Durban metro.
Not sure if we cover your area? WhatsApp us your suburb on +27 79 976 2941 and we will confirm within minutes.
How We Repair Your Appliance — The Appliance Repairs Durban Process
We believe you deserve to know exactly what happens from the moment you contact us to the moment your appliance is working again. No surprises. No confusion. No hidden steps. Here is our process from start to finish.
Step 1 — Contact Us by WhatsApp or Phone
Call or WhatsApp us on +27 79 976 2941. Tell us:
• Your name and suburb in Durban
• The appliance that is broken
• The fault or symptoms you are experiencing
• Whether you need a residential or commercial repair
That is all we need to get started. We respond within minutes — not hours. We will confirm same-day availability for your Durban area, give you an honest estimate of the call-out fee and let you know what to expect before anyone leaves our depot. No deposit required. No commitment at this stage. Just a fast, friendly response from a team that knows appliances.
What happens at this step:
• We respond within minutes
• Same-day availability confirmed for your area
• Honest call-out fee communicated upfront
• No deposit and no commitment required
Step 2 — We Dispatch a Certified Technician to Your Door
Once we have confirmed availability a certified technician in a fully-equipped mobile unit is dispatched to your Durban home or business. In most cases this happens the same day you contact us. Our mobile units cover all Durban areas simultaneously — Durban North, Durban South, Durban Central and Durban West — so there is always a technician operating close to your area.
You will know exactly who is coming before they arrive. Our technicians are certified, professionally trained, vetted and background-checked. When they knock on your door you are opening it to a qualified professional — not a stranger with a toolbox.
What happens at this step:
• Certified technician dispatched same day in most cases
• Fully-equipped mobile unit — parts already on board
• Technician covers your specific Durban area
• You are informed of who is coming before arrival
Step 3 — Diagnosis and Full Written Quote Before Any Work Begins
When our technician arrives they will:
• Inspect your appliance thoroughly
• Diagnose the exact fault
• Explain what is wrong in plain, straightforward language
• Identify all parts required for the repair
• Provide a full written quote itemising labour and parts separately
No work begins until you have read the quote, asked any questions you have and given your written approval. If you are not happy with the quote for any reason you are under absolutely no obligation to proceed. You pay only the R350 call-out fee and the technician leaves — no pressure, no hard sell, no unpleasant conversation.
We will also give you our honest opinion at this stage on whether the repair represents good value relative to the age and replacement cost of your appliance. If we believe replacing is the smarter financial decision we will tell you — even if it means losing the repair job. That is the kind of honesty that has kept Durban customers coming back to us for 22 years.
What happens at this step:
• Thorough fault diagnosis by certified technician
• Clear explanation of the problem in plain language
• Full written quote — labour and parts itemised separately
• Honest repair vs replace recommendation if relevant
• No work starts without your written approval
• No obligation to proceed — you pay only the R350 call-out fee if you decline
Step 4 — Your Appliance Is Repaired Using Genuine Parts
Once you approve the quote we get to work immediately. Our technicians carry the most common parts for all major appliance brands in their mobile units — which means most repairs are completed in a single visit without waiting for parts to be ordered or delivered.
We use genuine OEM parts and high-quality approved replacement parts on every repair. No cheap imitations. No parts that will fail again in three months. The right part, fitted correctly, by a certified technician who knows exactly what they are doing.
For repairs where a specific part needs to be ordered:
• We will inform you of the lead time upfront
• The part cost is included in your approved written quote
• We will schedule a return visit as soon as the part arrives
• You will not be charged any additional labour for the return visit
What happens at this step:
• Repair completed using genuine OEM or approved parts
• Most repairs finished in a single visit
• Part ordering process explained clearly if required
• No additional charges beyond your approved quote
Step 5 — Job Completed, Guarantee Issued, Appliance Tested
When the repair is complete our technician will:
• Test your appliance thoroughly to confirm the fault is fully resolved
• Walk you through what was done and what parts were replaced
• Issue your 6-month workmanship guarantee in writing
• Answer any questions you have about maintaining your appliance going forward
• Process payment — cash, EFT or card accepted
Your 6-month workmanship guarantee means that if the same fault returns within 6 months of our repair we come back and fix it at no additional charge. No questions asked. The guarantee is provided in writing so you have a clear record of your coverage and the date it expires.
What happens at this step:
• Appliance fully tested before technician leaves
• 6-month workmanship guarantee issued in writing
• Payment processed — cash, EFT or card accepted
• Maintenance advice provided where relevant
• You have a fully working appliance and written guarantee
Our Promise to Every Durban Customer
Every step of this process is built around one principle — complete transparency. You know who is coming. You know what is wrong. You know what it will cost before we start. You know what guarantee you have when we finish. There are no surprises, no hidden charges and no pressure at any point. That is the standard we have held for 22 years across every suburb in Durban and it is the standard we will hold for the next 22 years.
Frequently Asked Questions — Appliance Repairs Durban
Everything you need to know about our appliance repair service in Durban. If your question is not answered here WhatsApp us on +27 79 976 2941 and we will respond within minutes.
1. How much does an appliance repair call-out cost in Durban?
Our call-out fee is R350. This covers your certified technician travelling to your Durban home or business, diagnosing the fault and providing a full written quote. If you proceed with the repair the call-out fee is waived and absorbed into the total repair cost. You only pay the R350 if you choose not to proceed with the repair after receiving your quote. There are no hidden charges and no obligation to proceed.
2. How quickly can you come out to repair my appliance in Durban?
In most cases we can attend to your repair on the same day you contact us. Our mobile units are already on the road across Durban every day. Same-day availability depends on: • Your location within the Durban metro • The time of day you contact us • Current technician availability in your area
WhatsApp or call us on +27 79 976 2941 first thing in the morning for the best chance of same-day service. For commercial emergencies involving cold rooms or commercial kitchen equipment we treat every callout as a priority regardless of time.
3. What areas of Durban do you cover?
We cover the entire Durban metro and surrounding areas. Our mobile units operate daily across:
Durban North: • Umhlanga • La Lucia • Durban North • Redhill • Ballito • Tongaat • Mount Edgecombe • Verulam
Durban Central: • Berea • Morningside • Musgrave • Glenwood • Overport • Greyville • Durban CBD • Sydenham
Durban South: • Bluff • Isipingo • Amanzimtoti • Wentworth • Montclair • Merebank • Yellowwood Park • Malvern
Durban West: • Pinetown • Westville • Hillcrest • Kloof • Queensburgh • Chatsworth • Reservoir Hills • New Germany • Gillitts • Waterfall
If you are unsure whether we cover your specific suburb WhatsApp us your area on +27 79 976 2941 and we will confirm within minutes.
4. Do you repair all appliance brands?
Yes. Our certified technicians are trained and experienced across all major appliance brands available in South Africa including: • Samsung • LG • Defy • Bosch • Whirlpool • Hisense • Smeg • KIC • Siemens • AEG • Electrolux • Beko • Carrier • Daikin • York • Midea • Gree • Kelvinator
If you do not see your brand listed WhatsApp us on +27 79 976 2941 and we will confirm whether we repair it. In most cases the answer is yes.
5. What appliances do you repair in Durban?
We repair all major household and commercial appliances across Durban including:
- Fridge repairs
- Freezer repairs
- Washing machine repairs
- Stove repairs — electric and gas
- Gas stove repairs
- Geyser repairs — electric, gas and solar
- Dishwasher repairs
- Air conditioning services and repairs
- Aircon regassing
- Cold room repairs — residential and commercial
If you have an appliance that is not on this list contact us on +27 79 976 2941 and we will advise whether we can assist.
6. Do you give a quote before starting the repair?
Always — without exception. Our process is:
- Technician arrives and inspects your appliance
- Fault is diagnosed and explained to you in plain language
- Full written quote is provided — labour and parts itemised separately
- You review the quote and ask any questions
- You give written approval before any work begins
- Repair starts only after your approval
You will never be charged more than the amount on your approved quote. If you are not happy with the quote you pay only the R350 call-out fee and we leave — no pressure and no obligation.
7. What does your 6-month workmanship guarantee cover?
Our 6-month workmanship guarantee covers: • All labour performed by our technicians • All workmanship on the specific fault that was repaired • A free return visit and repair if the same fault returns within 6 months
The guarantee does not cover: • New or unrelated faults that develop after the repair • Physical damage caused after our repair • Faults caused by power surges or load shedding after our repair
We provide the guarantee in writing with every completed job. Parts are covered separately by the relevant manufacturer warranty. If the same fault returns within 6 months call us on +27 79 976 2941 and we will arrange a return visit at no charge.
8. Do you use genuine parts?
Yes. We use: • Genuine OEM parts where available • High-quality approved replacement parts where OEM parts are not available or are cost-prohibitive • Parts sourced from reputable South African suppliers only
We never use cheap imitation parts that will fail prematurely. All parts used in your repair are included in your written quote with their cost itemised separately before any work begins. Where a specific part needs to be ordered we will inform you of the lead time and the cost before proceeding.
9. Should I repair or replace my appliance?
This depends on two factors — the age of your appliance and the cost of the repair relative to the replacement cost. We use the Rule of 50 as our guide:
If your appliance is more than 50% through its expected lifespan AND the repair costs more than 50% of the replacement cost — replacing is likely the smarter financial decision.
Expected lifespans for common appliances: • Fridge — 10 to 15 years • Washing machine — 8 to 12 years • Stove — 10 to 15 years • Geyser — 8 to 12 years • Dishwasher — 8 to 12 years • Air conditioner — 10 to 15 years • Freezer — 10 to 15 years
Example: Your 10-year-old washing machine has a motor fault quoted at R1,800 and a new machine costs R3,500. The machine is past 50% of its lifespan and the repair is more than 50% of replacement cost. In this case we would honestly recommend replacing rather than repairing.
Our technicians will always give you an honest recommendation at the time of their visit — even if it means losing the repair job.
10. What causes appliances to break down more frequently in Durban?
Durban’s specific conditions cause appliance faults that are less common in other South African cities. The main causes are:
• Coastal humidity — accelerates corrosion in washing machine drums, fridge compressors, motor windings and electrical connections across all appliance types • Load shedding — power surges when electricity is restored after an outage damage control boards, compressors, heating elements and motors across all appliances • Hard water — causes limescale build-up in geysers, dishwashers and washing machines reducing efficiency and causing premature failure • Salt air — accelerates metal corrosion particularly in areas close to the Durban beachfront and surrounding suburbs • High temperatures — causes air conditioners and fridges to work harder and wear faster than in cooler inland climates
Our technicians are specifically experienced in diagnosing and repairing these Durban-specific fault causes — which is why we fix faults that other companies struggle to diagnose.
11. Do you repair commercial appliances in Durban?
Yes. We repair and service commercial appliances for: • Restaurants • Hotels and guesthouses • Supermarkets and convenience stores • Butcheries • Catering companies • Schools and universities • Hospitals and medical facilities • Office buildings • Cold storage facilities • Food processing plants
Our commercial services include:
- Cold room repairs — priority emergency response
- Commercial gas stove repairs
- Commercial dishwasher repairs
- Commercial air conditioning services
- Commercial washing machine repairs
- Commercial fridge and freezer repairs
We offer priority response for commercial breakdowns because we understand that business downtime costs real money. WhatsApp us on +27 79 976 2941 for a priority commercial callout.
12. Do you offer emergency or after-hours appliance repairs in Durban?
Yes. We understand that appliances do not only break down during business hours. We offer emergency call-outs for: • Cold room failures for restaurants, supermarkets and butcheries • Commercial kitchen equipment breakdowns before or during service • Geyser bursts causing water damage • Any fault that poses a safety risk including gas leaks
For emergency callouts:
- WhatsApp or call us on +27 79 976 2941
- Describe your emergency and your location in Durban
- We will advise on the fastest available response time
- A certified technician will be dispatched as quickly as possible
Emergency after-hours callouts may attract an additional call-out fee which will be communicated to you before dispatch.
13. How do I know your technicians are qualified and trustworthy?
All our technicians meet the following standards: • Formally certified in appliance repair • Professionally trained across all major appliance brands • Vetted and background-checked before joining our team • Experienced in both residential and commercial appliance repairs • Uniformed and identifiable when they arrive at your property
We have been operating in Durban for 22 years and our reputation is built entirely on the quality and trustworthiness of our team. You will always be informed of who is coming to your home or business before they arrive. If you have any concerns about a technician visit contact us directly on +27 79 976 2941.
14. How do I pay for my appliance repair?
We accept the following payment methods: • Cash • EFT bank transfer • Card payment
Payment is due on completion of the repair after your appliance has been tested and you are satisfied with the work. We will never ask for full payment upfront before a repair is completed. The call-out fee of R350 is payable if you choose not to proceed with the repair after receiving your quote.
15. What happens if you cannot fix my appliance?
If our technician is unable to repair your appliance we will:
- Explain clearly why the repair is not possible or not advisable
- Provide an honest recommendation on whether the appliance is worth repairing elsewhere or should be replaced
- Charge only the R350 call-out fee — no labour charge for an incomplete repair
- Advise on suitable replacement options where relevant
We will never charge you for a repair that was not completed. Our R350 call-out fee covers the technician’s time, travel and diagnosis regardless of the outcome.
16. Can load shedding damage my appliances?
Yes. Load shedding is one of the most common causes of appliance faults in Durban. The most damaging moment is not when the power goes off — it is when it comes back on. The power surge that occurs when electricity is restored can damage: • Fridge and freezer compressors and control boards • Washing machine motors and control boards • Stove and oven control boards and elements • Geyser elements and thermostats • Air conditioning PCBs and compressors • Dishwasher control boards
To protect your appliances from load shedding damage we recommend: • Installing surge protectors on all major appliances • Switching appliances off at the wall during load shedding • Not switching appliances back on immediately when power is restored — wait 5 minutes for the voltage to stabilise
If your appliance was damaged by a power surge WhatsApp us on +27 79 976 2941 — we repair load shedding damage across all Durban areas.
17. How long will my appliance repair take?
Most repairs are completed in a single visit lasting between 1 and 3 hours depending on: • The type of appliance • The nature and complexity of the fault • Whether the required part is available in our mobile unit
Typical repair times: • Element or thermostat replacement — 30 to 60 minutes • Pump or belt replacement — 45 to 90 minutes • Control board replacement — 60 to 120 minutes • Compressor replacement — 2 to 4 hours • Cold room repairs — varies depending on system size and fault
If a part needs to be ordered we will advise on the lead time at the time of the quote. Return visit labour is not charged additionally for parts that need to be ordered.
18. Do you provide a receipt or invoice for the repair?
Yes. Every completed repair receives: • A full itemised invoice listing labour and parts separately • A written 6-month workmanship guarantee • Details of the fault that was repaired • The technician who completed the repair • Date of repair and expiry date of your guarantee
Keep your invoice and guarantee document in a safe place. You will need it if you need to claim on your guarantee within the 6-month period.
19. Why are you better than other appliance repair companies in Durban?
Three things set us apart from every other appliance repair company in Durban:
22 years of experience — we have been repairing appliances specifically in Durban since 2003. We understand Durban’s climate, Durban’s most common appliance faults and Durban’s customers better than any company that has been operating for 5 or 10 years.
Fully-equipped mobile units — our technicians arrive ready to repair, not just ready to assess. Most repairs are completed in a single visit because we carry parts for all major brands in our mobile units. This saves you time and gets your appliance working faster than a company that has to order parts after every assessment visit.
Complete transparency — upfront pricing, written quotes before any work begins, a 6-month written guarantee on every repair and honest advice even when it means recommending replacement over repair. No other appliance repair company in Durban combines all three of these things consistently across 22 years.
20. How do I book an appliance repair in Durban?
Booking is simple and takes less than 2 minutes:
- WhatsApp us on +27 79 976 2941 — tell us your appliance, the fault and your Durban suburb
- We confirm same-day availability and call-out fee within minutes
- You confirm the booking — no deposit required
- A certified technician arrives at your Durban home or business
- Fault diagnosed, quote provided, repair completed with 6-month guarantee
Alternatively call us directly on +27 79 976 2941 and we will handle the booking over the phone.
